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Long Term Care (LTC) Ombudsman Services


Location
Indiana
Publication Date
03/19/2019 06:39 AM EDT
Closing Date
04/18/2019 03:00 PM EDT
Issuing Organization
State of Indiana - Department of Administration
Solicitation Number
Description

Specifications include, but are not limited to: At a high-level, local LTC Ombudsmen are required to: a. Identify, investigate, resolve, or attempt to resolve complaints made by or on behalf of current long term residents b. Promote and protect the rights of LTC facility residents c. Provide residents access to the LTC Ombudsman Program through facility contacts and visits d. Maintain confidentiality of residents’ identity and secure the resident’s, or resident’s legal representative’s approval as well as SLTCO’s approval before disclosure of identity e. Support the development and maintenance of resident and family councils and assist in addressing council concerns f. Inform residents, their family members, citizens’ organizations, the public, and LTC facility staff about the LTC Ombudsman Program g. Pursue administrative, legal, and other remedies on behalf of residents h. Share information related to LTC facilities’ health and safety issues with the ISDH i. Participate in surveys of LTC facilities conducted by the ISDH j. Document and report cases, complaints, resolutions efforts, and activities as required by the SLTCO

Source
https://www.in.gov/idoa/proc/bids/rfp-19-095/ (opens in a new window)

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