SERVICE REQUIREMENTS AND TESTING 3.1 The attached equipment list is for the elevators and individual vertical transportation equipment systems. 3.2 A record of all preventive maintenance and repair work is required to be maintained and kept in each machine room. The record shall indicate the date service was performed and what service(s) was/were rendered at that time, and by whom. The log shall be kept clean, up to date, and all entries must be legible. Failure to keep this record up to date may result no payment for that time frame by owner. 3.3 REPORT PROCEDURES - A written report shall be given to The Director of each individual facility, after each examination, emergency service or test. The report shall clearly indicate what type of service was provided. The report shall be signed by the Director, or his designee. Failure to provide signed copy of report at time of service may result in lack of payment by owner to contractor due to no verification of actual on-site visit. 3.4 ONLINE REPORTING- The Contractor can provide an online portal to access all records, including but not limited to, testing procedures, routine or regular maintenance, repairs, and callbacks. The Contractor shall provide access to each institution’s designated individuals. The online reporting is not a substitute for the signed report at time of visit. 3.5 Special arrangements and prior notification shall be made for any/all elevators that require testing while on Emergency Power. The Facility Director shall be given no less than 30 days advance written notification. 4 EMERGENCY SERVICES 4.1 The Contractor shall provide Emergency Service, including labor, parts or adjustments that may be required to maintain proper operation of the system. The Contractor shall be onsite to address any request for emergency repair as follows: 4.2 Immediately for circumstances endangering life or property. 4.3 Within three (3) hours where acceptable level of equipment performance is compromised. 4.4 Within twenty-four (24) hours for other circumstances as determined by the Facility Representative. 4.5 Upon arrival at the site, the Contractor shall determine services required and shall quote to the Facility Representative the expected cost of the repair and shall receive prior authorization to proceed with the work. Any work not pre-authorized is at the risk of the Contractor. 4.6 The Institution reserves the right to solicit additional quotations for Emergency Service. 4.7 REPAIRS AND EXTRAS - Additional individual Purchase Orders or Authorizations of Emergency Expenditures may be written during the life of the Contract for additional services, as negotiated between the Owner and the Contractor. The Owner shall be permitted to schedule repairs or shutdowns that may cause lengthy interruptions of service, providing such repairs are not of an emergency or life-threatening nature. Non-contract work must have proper written authorization, for the Contractor to receive payment. The Owner reserves the right to request competitive bids for repair and/or services not covered under this Contract.
