Specifications include, but are not limited to: Online ordering feature that includes an applicant identity authentication mechanism as required by the National Institute of Standards and Technology (NIST) for an individual applying to a Credential Service Provider (CSP) using a multifactor authentication process to verify identity Point-of-Sale (POS) front counter credit card service at the Department’s Vital Records Division office. Vendor will provide one (1) primary POS device for credit card service, and State staff will perform all swiping actions. Vendor will also provide one (1) identical POS device as a backup. Vendor must provide all equipment - to include one (1) personal computer, one (1) fax machine, one (1) printer, and one (1) barcode scanner for each vendor employee. Vendor to provide employee(s) to be located at the Division of Vital Records. The volume of orders in 2018 (as indicated in section 1.1) required two (2) full-time Vendor employees to complete the expedited processing to ensure the 5-7 business days standard was maintained. The future volume of expedited requests could increase or decrease, and the Vendor would be required to maintain the 5-7 business days standard. See section 1.4 for details on Vendor Staff. Vendor must provide a customized website for the ordering of IL Vital Records to include the IDPH official logo. The landing page must demonstrate an affiliation with the IDPH. Final approval must be given by IDPH. The 5-7 Business days processing times and one day expedited shipping must be listed on the website. The vendor must settle vital records costs with the agency by initiating an Automated Clearing House (ACH) for all transactions processed that business day, regardless of payment type, with a close out process. Expedited web-based orders also must be finalized that same business day. All POS sales must be finalized per transaction. Vendor to provide a 24hr phone number staffed to respond to questions regarding the ordering and shipping of records. The staff must be bi-lingual (English and Spanish speaking). For procurements conducted in BidBuy, the State may include in this contract the BidBuy Purchase Order as it contains the agreed Supplies and/or Services.