Specifications include, but are not limited to: The Department of Innovation and Technology (DoIT) manages a statewide network that provides reliable communication to and among Illinois schools, institutions of higher education, libraries, museums, research institutions, State agencies, units of local government, and other local entities (DoIT Enterprise). Currently, DoIT utilizes NetScout systems for Network troubleshooting and Analysis, Application troubleshooting and Performance Management. The purpose of this solicitation is to enable DoIT to establish an indefinite quantity, agency specific contract for maintenance and support of existing systems and to purchase new hardware and software on an as needed, if needed, basis for expansion of network analysis. 1.2. SUPPLIES AND/OR SERVICES REQUIRED: All NetScout-branded system hardware and system software, system hardware and system software maintenance, and NetScout-offered consulting/design assistance and support. The NetScout-branded products and services shall include, but are not limited to the following: NGenius, Infinistream, UC Performance Management, monitoring switches and taps, analysis modules, test optimization, Optiview, Trueview, Airmagnet Enterprise, Truecall, Iris session analyzer, handheld network test solutions, and consulting/design assistance and support on new software and hardware implementations as well as design of existing hardware and software implementations as needed. Vendor, either directly or in collaboration with manufacturer, shall provide the State a copy of any applicable SOC report related to cloud services for State review and approval prior to contract execution. (Please see Appendix A: Cloud Security) Additionally, the Bidder shall include original equipment manufacturer (OEM) products owned by NetScout including, but not limited to Fluke Networks and Arbor Networks. All products furnished shall be new, unused, most recent manufacture, and not discontinued. Given the changing marketplace and the evolution of technology, the State, during any term of the contract, may review new and enhanced products, maintenance and support services, or equipment offered by Vendor that are within the scope of the contract and underlying procurement. In addition, if an item becomes discontinued or otherwise not available during any term, the vendor may propose to substitute an equivalent or better product at the same or lesser price. Prices and rates for any product or service offered may be revised downward from the contract price, but not upward. Similarly, discount schedules may be increased from the original contract, but not decreased. Any new technology the State takes advantage of must, at a minimum, replace a function or solution that the contract already covers