Specifications include, but are not limited to: Vendor must maintain a global network with multiple Points of Presence (POP) and/or Network Access Points (NAP). A global network means there is high speed connectivity to East Coast, West Coast and Central POPs/NAPs. ; The Vendor must be able to provide 24/7/365 in house, dedicated support The Vendor must have at least one Call Center The Vendor must support an escalation process for emergency tickets The Vendor must provide a toll-free trouble line or direct access to an electronic portal or helpdesk for DoIT’s use in reporting and communication during trouble and/or outages. ; Vendor must plan downtime for networks when it least affects DoIT customers’ service. Vendor shall schedule maintenance identified as “customer impacting” during non-prime time hours (Evenings/Mornings from 12:00 AM to 5:00 AM central time). ; 10G – 100G Ethernet connections; Multiple ‘bonded’ 10G Ethernet connections (Gigabit EtherChannel) Cross connects at Telco Hotels Burstable Gigabit Ethernet (up to 400Gbps).