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24/7 Illinois Perinatal HIV Hotline

Publication Date
12/06/2017 01:46 PM EST
Closing Date
12/19/2017 01:00 AM EST
Issuing Organization
State of Illinois- Department of Public Health
Solicitation Number

Specifications include, but are not limited to: establish a 24‐hour‐a‐ day, 7‐days‐a‐week Illinois Perinatal HIV Hotline on their premises that is able to respond to consultation requests with the needed expertise immediately or within five (5) minutes.    The target audience is expected to be health care providers and social service providers for HIV infected pregnant women and HIV‐exposed infants. 1.2.1. The contractor must make services available at their cost through a toll‐free number using a telecommunications system that can automatically route calls to a paging system; the system must initiate a page to the on‐call Clinical Consultant after normal business hours, on weekends and on holidays. 1.2.2. Monday through Friday during normal business hours, calls should be answered by a Perinatal HIV Hotline Administrator who triages the call, immediately involving the appropriate Clinical and/or Case Management Consultants as needed.   

http://www.purchase.state.il.us/ipb/IllinoisBID.nsf/frmBidDocFrameset?ReadForm&RefNum=22039305&DocID=7ADEC623F5D9D0A4862581ED0059CA65&view=viewBEPOpenByDate (opens in a new window)

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