The scope of work includes but is not limited to, serving as a Partner with the City of Aurora to provide recommendations, quality products and superior customer service related to designing, producing and distributing utility invoices. The selected contractor will provide all bill rendering services but not limited to: Implementation Services • The awarded vendor must have the ability to begin implementation after award and be prepared to begin utility invoice production and distribution services by October 1, 2025. • Provide all the necessary training (i.e., file transfers, navigating website, etc.) • Provide the follow-up support; Utility Bills and Invoices • The proposer shall have the ability to receive billing data files created from Central Square NaviLine Utility. o The City generates several text files from Central Square NaviLine Utility software which are then uploaded to the current vendor's website as a zip file. o After processing, the current vendor will then produce a pdf file containing of all the invoices that were created. • The proposer will bill the City for the postage. The City will not use a CAPS account. • Obtain all necessary stock and inventory • Produce formatting of the bill files • Print the utility invoices • Distribute the utility invoices o 6,000 weekly invoices process together • The proposer will provide invoices for testing by the lockbox service • Support utility bill modifications • Print inserts and bill messages when requested o Any bill messages that may be necessary can be attached to the bill files sent. • Bills are single page and doubled sided. 32,000 monthly average. o Please see Attachment A for an example of a Water Bill; Delinquency Notices • Format delinquency notifications o Please see Attachment B for an example of Delinquent Notice. • Print delinquency notifications • Distribute delinquency notifications • Any late notices are sent to the vendor in a separate file for mailing.
