A. Contractor will provide 24/7/365 access to a customizable telehealth platform via web, phone, and/or mobile device. A mobile all that is free to student users is required. The platform must allow HIPAA Business Associate Agreement (BAA) compliant video communications between a provider and a student. B. Contractor will provide eligible students with access to 24/7/365 on-demand behavioral health intervention (e.g., single session consultation/therapy). These on-demand sessions are intended to be of short duration via web or mobile device application, including a chat platform. Student eligibility will be determined by participating institution. C. Contractor will provide eligible students with access to short-term, ongoing, appointment-based sessions with the same clinician via a videoconferencing platform. D. All treatment, counseling, and interventions should be delivered by a clinician with at least a master’s degree. E. Contractor is responsible for ensuring all behavioral health services that require a diagnosis be provided by a licensed mental health professional. Services that do not require a diagnosis may be provided by a counselor supervised by an appropriately licensed clinician. F. Clinicians are required to maintain private workspaces to assure HIPAA privacy and freedom from controllable distractions. G. Clinicians are expected to provide acceptable continuity of care for students, including follow-up appointment communication and providing referrals to other qualified clinicians within the student’s community when necessitated for long-term care or by the level of care required. H. Available clinicians should be diverse and culturally competent (e.g., race/ethnicity, bi/multilingual, gender identity, LGBTQIA+, etc.). I. Contractor will provide a 24/7 messaging option to facilitate communication between students and their clinicians. Clinicians or their delegates must respond within two (2) business days, or sooner if clinically indicated. J. Contractor will submit to the college a written plan regarding intervening with students who present with acute risk factors 24/7/365 at any level of service provided by the Contractor. The provider is expected to immediately respond and intervene or connect the student to the appropriate level of care necessary for the safety of the student.
