Specifications include, but are not limited to: Requirements Applicable to All Services 1. The CONTRACTOR shall prepare and submit to the McHenry County Solid Waste Manager, reports detailing refuse/solid waste disposal, recycling and landscape waste collection activities for each month, including without limitation, recycling participation rate, the amount of refuse/solid waste, recyclables, or landscape waste collected. Reports shall be submitted quarterly no later than thirty (30) days following the end of the quarter. 2. The starting time for pick‐up service described herein shall not commence earlier that 7:00 a.m. and end no later than 7:00 p.m. Monday through Friday. Non‐collection, due to the agreed upon holidays or acts of God, shall be the following day. 3. Holidays to be observed by the CONTRACTOR are as follows: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. No collection services will be rendered on such holidays. When a holiday occurs, the schedule for the remainder of the affected week will shift back one day and may require pick up service on a Saturday. 4. CONTRACTOR, at its expense, shall be required to develop, print, and distribute, to all residential customers and all new customers, a brochure establishing regular service throughout the CONTRACT period, a brochure approved by the McHenry County Solid Waste Manager, explaining the refuse/solid waste and recycling programs covered under this Request for Proposals. The brochure shall be updated and distributed yearly to each residence or posted on CONTRACTORS website whenever there is a change in the service or programs provided. Contractor Requirements 1. The CONTRACTOR shall have available, for use throughout the contract term, an Illinois Environmental Protection Agency (IEPA) or a Wisconsin Department of Natural Resources (WDNR) permitted site for the disposal of all Municipal and Landscape Waste under this Agreement. The CONTRACTOR shall notify the County of any change in waste disposal location. 2. The CONTRACTOR shall maintain an office and toll free telephone number for the receipt of service calls or complaints, and shall be available for such calls on all working days from 8:00 a.m. to 5:00 p.m. All complaints must be given prompt and courteous attention, and in case of a missed scheduled collection, the CONTRACTOR shall immediately investigate, and if verified, shall arrange for a pick‐up of said waste within 24 hours after the complaint is received. The CONTRACTOR shall maintain a daily log of such calls or complaints received, which record shall be open to the County for inspection at any reasonable time. 3. The CONTRACTOR shall designate, in writing, the person to serve as agent for the CONTRACTOR and liaison between his organization and the County. The McHenry County Solid Waste Manager shall act as the liaison between the county and the organization. 4. The CONTRACTOR shall comply with all applicable laws, ordinances, rules, and regulations of any Federal agency or of the State of Illinois, and County of McHenry relating to the services required under the terms of this proposal, use of premises and public places and safety of persons and property. N#09-32 RESIDENTIAL WASTE HAULING, RECYCLING and LANDSCAPE COLLECTION SERVICES Page 11 of 19 Payment and Billing Accounts The county requires the CONTRACTOR to bill the customers individually: The CONTRACTOR will perform the billing and collection of fees from serviced dwelling units. Residents will be billed on a three (3) month cycle. Payments will not be due prior to halfway through the service period covered in the invoice. The County will provide the CONTRACTOR with a comprehensive list of property owners to be included in the service. Refuse and Recycling Collection Program Design: The method of collection shall be a weekly collection of household garbage, rubbish, refuse, yard waste and collection of recyclables every other week, which fit into, a: 1. CONTRACTOR supplied container/toter, or 2. In bags or with stickers that are pre‐purchased by the homeowner from the CONTRACTOR. Refuse Containers Refuse Toter A wheeled plastic container with a tight‐fitting top, 95, 65, or 35 gallons in size. All refuse totes to be supplied by the CONTRACTOR. Bundle Any refuse material such as wood, or other loose items, which do not exceed 5 feet in length or 50 pounds. The CONTRACTOR shall also: Collect (1) bulk item per residence per week, or Provide a Spring Clean‐Up Day each spring where residents may put large items at the curb for pick up. Additional bulk materials, white goods and special collections shall be available as pre‐arranged by the resident and CONTRACTOR. Recycling Collection The recycling collection service shall use at least one (1) 95 gallon CONTRACTOR supplied container. The cost of the curbside recycling program shall be built into the flat rate for refuse collection with no additional charge to either the County or resident for curbside recycling service. The CONTRACTOR shall collect from each household an unlimited amount of comingled recyclables every other week. The CONTRACTOR shall retain 100% of the proceeds from the sale of recyclables, and the projected revenues from the sale of collected materials shall be taken into consideration when determining the flat rate for refuse collection and recycling services. #09-32 RESIDENTIAL WASTE HAULING, RECYCLING and LANDSCAPE COLLECTION SERVICES Page 12 of 19 Minimum Recyclable Materials to be Collected The CONTRACTOR shall collect an unlimited amount of the following commingled recyclable materials at a minimum: Paper Items: Corrugated cardboard Chipboard (paperboard) Newspaper Magazines, telephone books, catalogs, and junk mail Brown Kraft paper bags Mixed or miscellaneous paper products Non‐Paper items: Tin, steel, bi‐metal beverage and food cans Aluminum cans and foil Plastics‐#1 PET PETE HDPE V LPDE PP PS Clear, green, and brown glass including bottles and jars The CONTRACTOR may provide for collection of other materials. The county reserves the right to request additional recyclable items to be collected upon mutual agreement with the CONTRACTOR. If CONTRACTOR plans to collect additional materials, please include information in the proposal submittal. Ownership of Recyclable Materials All recyclable materials placed for collection shall be owned by and be the responsibility of the resident until the CONTRACTOR collects the materials. The CONTRACTOR is responsible for transporting, processing, and marketing the collected recyclable materials. Any non‐recyclable material collected shall be disposed of by and at the expense of the CONTRACTOR in accordance with federal, state, and local laws, rules, and regulations. Recycling Carts/Toters One (1) 95 gallon CONTRACTOR supplied recycling toter shall be constructed as a wheeled plastic container with a tight fitting top is to be delivered to all dwelling units that utilize curbside collection services. Additional recycling toters shall be made available to residents upon request for an additional monthly charge or may be supplied by the residents. The CONTRACTOR shall pr
