Certified deaf, oral, and relay interpreters as well as real-time captioning services shall provide housing related information to CHA applicants, CHA residents, HCV/PRA owners and City patrons in either public or private setting located throughout the Chicago/Cook County area. Each location will be detailed by the selected CHA representative. ASL services shall be as listed but not limited to: • In Person (On-Site) American Sign Language • Virtual Interpretation (VRI) - American Sign Language • Communication Access Real-time Translation (CART) – Live text-based access to spoken language The Selected vendor shall provide an online platform for CHA to submit all requests and offer kick-off/refresher training as needed to all CHA representatives. Each request from CHA shall indicate the type of service needed along with location and estimated duration. When more than one interpreter is available for an assignment, the selected firm shall assign the interpreter closest to the site where services are needed, unless a specific interpreter is requested by CHA.
