Specifications include, but are not limited to:To provide a cost effective ― First-Class‖ le vel of operation for the three facilities 24- hours daily, 7 days per week, year-round including holidays. Services shall include supervision, management, customer relations, cashiering, security, custodial and maintenance services. The operator shall: 1. Hire, train, and supervise all staff required to provide a cost-effective first-class level of customer relations and support, cashiering, bookkeeping, and custodial maintenance. All employees will wear uniforms identifying the operator’s name (security staff will wear their company’s name) as well as their personal names; and all employees must speak English fluently. All employees working with the calculation of parking fees must be able to calculate fees manually in case of power or equipment failures. All staff will be employees or subcontractors of the operator and not the City of Evanston.2. Staff supervisory/management level staff are on-site during all active hours of operations to provide supervision and direction of cashiers, customer service representatives, bookkeepers, custodial staff, and security officers. Management/supervisory staff will also work with City staff in the coordination of all repair services for revenue and access control equipment, elevators, and other equipment throughout the building, as well as to provide assistance and information to clients and users. 3. Patrol the parking facilities daily to note any maintenance issues, equipment problems, signage needs, safety concerns, and to ensure the accuracy of parking access and revenue control counts. The operator must notify the City immediately of any safety, structural damage or maintenance concerns that they cannot immediately address. 4. Handle daily customer service for overall parking operations, including but not limited to, transient and monthly parking, regulations, area directions, distribution of materials (when requested by City), etc
