The Chicago Housing Authority (CHA) Information Technology Services (ITS) department seeks to renew its Freshservice subscription for a three-year base with two optional years, starting February 5, 2026 – February 4, 2029. Renewal of this subscription will enable CHA to maintain a single platform for asset tracking and inventory management, while ensuring uninterrupted ticketing and IT support operations. It also secures access to ongoing software updates, security enhancements, and vendor support, which are essential to maintaining system stability and compliance. The ITS Department actively uses the Freshservice Helpdesk system to manage service requests, asset tracking, and IT support processes. Since deployment, the platform has streamlined ticketing workflows, improved tracking of hardware and software assets, and enhanced collaboration across IT and non-IT departments. The continuation of this subscription is critical to sustaining these operational efficiencies and supporting CHA’s broader IT modernization efforts. Fresh Service Enterprise Plan • IT Agents (55) • Business Agents (25) • Service Bot with Virtual Agent on Microsoft Teams • Support Portal • Incident Management • Occasional Agents • Manage Service Provider • SLA Management • Service Catalog • Project Management • Change Management • Release Management • Workload Management • Sandbox • Barcode reader • Asset Pack (10) • Contract Management • Status Page • Alert Management • Service Health Monitoring • Major Incident Management • Business Agents License • Workspaces • Employee Offboarding • Analytics Pro • Workflow Automator • Tags • Business Rules • 20,000 Orchestration transactions Packs/account/month • Time Tracking • Team Dashboards • Priority Matrix • Custom Objects • Single Sign-On • IP Range Restrictions • Audit Logs • Knowledge Base • 24/7 Email Support • Link the assets with POs/Contracts • Problem Management • Software License Management • Custom Objects • Auto Discovery • IT Inventory Management • Status Page
