Specifications include, but are not limited to: References The Proposer must submit a minimum of three client references that are similar in nature that can be used as references. Service provided to those customers must compare to that which will be required under this RFP. In addition, please provide a list of three clients who have terminated your services within the last three years. Include a full explanation of their reasons for terminating your services. Include the following for each reference: a. Company Name b. Name of Contact c. Title of Contact d. Telephone Number e. Dates and types of services provided Company/Service Team 1. Provide a brief company history and detail your growth in EAP/mental health services. 2. Where will our lead account team be located and what are the hours of operation? 3. Who will be the company's primary liaison with Joliet Junior College and Gallagher? 4. What licenses do your Behavioral Health Professionals hold? Are they licensed to practice in the state of Illinois? 5. Describe your network including how many Behavioral Health Professionals you have in the Chicagoland area. Do you own your own network or subcontract? If you subcontract, how do you ensure subcontractors meet your credentialing standards? Administration/Communication 6. What are your utilization goals for Joliet Junior College? 7. Will you provide Joliet Junior College with utilization reports? If so, how often? Please provide a sample. 8. What employee communications support is provided? Please provide samples. 9. Will you be available to attend JJC’s open enrollment education events, in person or virtually? Please provide any additional cost attributable. 10. How many hours of on-site and virtual training is provided? Provide content catalogs.
