Specifications include, but are not limited to: The City bills for a broad scope of services encompassing several City departments. The City of Geneva is issuing this RFP to invite prospective collection agencies interested in providing their services. While attempting to maximize the City’s collections, it is critical this objective be achieved without negative exposure to the City and with careful consideration of consumer’s rights. The City currently seeks collection services for the following items: • Utility Billing – o The City bills electricity, water, sanitary sewer, and environmental fee on the monthly basis. o Approximately 10,000 are billed monthly. o Approximately 740 requests for final bills are processed annually. o New World ERP currently used for remittance processing. o Internal collection efforts are currently limited to sending final bill and late statements. The City then places accounts that are over $10.00 with an outside agency. o In addition to a third party collection agency, the city will be utilizing the State of Illinois Comptroller Office’s Local Debt Recovery Program to assist in collecting outstanding balances owed to the City. o Current eligible assignment to collections: o $102,313.76 o 200 accounts • Code Compliance Fines o Current eligible assignment: o $8,000 o 8 Violators • Parking Tickets o Current eligible assignment: o Approximately 175 violators annually • Miscellaneous Billing o Current eligible assignment: o $44,846.06
