Specifications include, but are not limited to: provide hotline answering services for the reporting of allegations of abuse, neglect, financial exploitation, and death of individuals in long-term care (LTC) facilities, specialized mental health rehabilitation facilities (SMHRF), or developmentally disabled (DD) facilities, hospitals, and health facilities. Monthly service fee to cover a maximum of 128 hours per week for incoming and outgoing communications. A. Monthly service fee to cover a maximum of 127.9hours per week for incoming and outgoing communications B) The vendor receives calls through a roll-over system during non-business hours. C) When receiving calls, the Vendor shall be responsible for obtaining the following information: Caller’s name, job title, and name of the Agency where they work (if applicable); and Name and address of the Facility/Agency where the alleged incident occurred; and Address and phone number where caller can be reached the next business day unless caller insists on anonymity (cell phone number can be provided if easier to reach caller); and Name and identifying information about the victim(s) and the accuser(s), and obtain the current location of both; and A description of the alleged incident, including dates and times. A) In the following instances, the Vendor shall contact the on-call IDPH/OHCR SPSA staff member: The alleged incident is or may be deemed an emergency (i.e., death, serious injury, sexual assault, or any sex act, whether voluntary or involuntary, potential law enforcement involvement, or possible media involvement); Evacuation of residents for any reason-active shooter, fire, asbestos, smoke, tornado, flooding, earthquake, no emergency power supply, backup generator not working, etc. Hazardous Environment that puts the resident(s) in potential danger-extreme cold/hot temperatures and results in a resident(s) being transferred to the hospital (lack of cool air/air conditioning in the summer with temperatures above 80 degrees and lack of heat in the winter with temperatures below 70 degrees), residents exposed to chemicals in the facility, sewer backing up in the facility, etc. Unusual Death-elopement, suicide, improper use of mechanical lift resulting in an injury or death, physical altercation, drowning, choking, and burns resulting in death, etc. Sexual Abuse/Assault – alleged sexual abuse/assault regardless of when the alleged event occurred. Physical, Mental, and Verbal Abuse – alleged abuse with the harm or likely to harm a resident. Staffing – allegation of harm to a resident(s) due to lack of staffing (no medications are being passed; no staff to administer CPR and resident died; staff walked off the job, etc.)
