Specifications include, but are not limited to: 1. Eligibility and enrollment administration, including but not limited to transmission of eligibility files and/or enrollment files to vendors providing medical, dental, vision, life, etc. benefits and/or administrative services 2. Billing and payment processing, including online and mail-in payments (See D. Payment Processing, below) 3. COBRA administration 4. ACA compliance, reporting and processing 5. Analytics and reporting 6. Employee Self Service Portal 7. Benefit calculation capabilities 8. Benefit plan management 9. Call Center to respond to Employee questions related to billing, eligibility, and Plan information during normal business hours of operation: Monday through Friday, 8:00 AM through 5:00 PM Central Standard Time, except on the following holidays: New Year’s Day; Martin Luther King Jr. Day; Memorial Day; Independence Day; Labor Day; Veteran’s Day; Thanksgiving Day; Christmas Day; and New Year’s Day. 10. Payroll Integration 11. Record keeping 12. Benefit program implementation and administration, including determination of eligibility, enrollment in benefits and administration of payroll deductions for active employees 13. Data management and reporting 14. Single Sign-Option with key vendors
