By providing a response to this solicitation, the Contractor affirms they agree to and will comply with the following requirements. Individual affirmations are not required with submitted proposals. The Contractor must meet on an as-needed, face-to-face basis with Commerce staff to discuss the status of each project. The Contractor must meet all timelines, accuracy, and product completeness of all tasks identified by Commerce. The Contractor must meet at Commerce’s request to review the status of projects. The Contractor must submit quality work. Spelling and grammatical errors, low resolution graphics, and lack of proofreading are not acceptable. The Contractor must develop a draft Quality Assurance Plan that documents the process to be used in assuring the quality of services provided. The draft Quality Assurance Plan is due within thirty (30) calendar days after Contract execution and must be finalized with Commerce’s written approval within ninety (90) calendar days from the date of Contract execution. Quality assurance is an inherent responsibility of the Contractor. As such, any costs related to quality assurance activities by the Contractor must be included in the Contractor’s normal billing rates. The Quality Assurance Plan must address, at a minimum: Methodology for monitoring the Contractor's internal systems and processes for continuous improvement and internal controls. Process for resolution of concerns, conflicts, or problems between the Contractor and Commerce and between the Contractor and other parties involved in this Contract. Process to be used for evaluating the quality and effectiveness of the materials and provide proof of the effectiveness of the media project. Methodology for obtaining approval by Commerce or delegate(s) as designated by Commerce before public release for all materials created. The Contractor must submit all reports as requested by Commerce within ten (10) business days of written request. The Contractor must work with Commerce to incorporate future technologies (e.g., AI, Virtual/Augmented Reality, Voice Activated Searches, photography advancements, videography advancements, social media) and comply with Idaho Technology Services’ AI policy (available from Commerce upon release in July 2025). AI-generated content must be identified in drafts and is prohibited in final deliverables unless approved by Commerce in writing. The Contractor must obtain final approval from an authorized Commerce employee before acceptance. The Contractor must conduct themselves in a professional manner, never represent themselves as representatives of Commerce, and follow the rules of any location or destination. The Contractor must remain knowledgeable about Commerce’s various programs throughout the term of the Contract. The Contractor must work with any and all third-party vendors, the State’s IT Department (ITS) and any other entity(ies) requested by Commerce to achieve the outcomes outlined in this Scope of Work or during the Project Service Order (PSO) process and do so within the timelines outlined. The Contractor must facilitate a smooth transition of the contracted functions from the Contractor either back to Commerce or to another Contractor designated by Commerce at the end of the Contract term. Prior to the end of the Contract period, or upon earlier request, the Contractor must return to Commerce all data and all creative assets held by the Contractor in its performance of the Contract, in a format and in a manner as designated by Commerce within ten (10) business days of written request by Commerce. The Contractor must certify that all copies of data, including all back-ups and hard copies, will be destroyed or returned to Commerce within ten (10) business days of written request by Commerce. Commerce will document deficiencies and notify the Contractor either verbally or in writing if they do not meet the Required Level of Expectation for any requirements outline in this scope of work. Remedies for non-compliance are detailed in Section 15. Commerce may meet with the Contractor to discuss the issues and potential resolutions. The Contractor must, within ten (10) business days after receiving a written notification, submit a written response to Commerce identifying how they will correct the findings. Commerce may also require the Contractor to submit a Corrective Action Plan which meets Commerce’s approval. The Corrective Action Plan must be submitted within ten (10) business days after the Contractor has been notified in writing of the findings. Continued non-compliance may result in additional remedies, up to and including termination of the Contract.
