A. Laundry Services 1. The Contractor must: a. Furnish a ready-to-issue stock of clean and folded items on-site at the Department’s SHS location in quantities specified in Appendix 1 - Linen Inventory at no cost. Only items utilized by the Department from the ready to issue stock may be invoiced. i. All linen must be in good repair without stains, discoloration, tears, holes, or frayed seams. No items may be mended or repaired due to anti-ligature precautions. The Department, at its discretion, may refuse to accept any item which is unacceptable or has any mending or repair. ii. All linen must be sanitary, having been washed and dried in an environment that has destroyed all pathogens, oils, dirt, and insects. iii. All linen must be washed in water of one hundred sixty (160) degrees Fahrenheit for at least twenty-five (25) minutes or chemically treated to render the items non-infectious. iv. All linen must be heat dried or ironed at three hundred twenty (320) degrees Fahrenheit or above. v. No scented chemicals may be used in the washing or drying of items. b. Replace items damaged during normal operations (normal wear and tear) by either the Contractor or the Department. i. There must be no additional cost to the Department for replacement of items damaged in the course of normal operations. c. Replace items destroyed (damaged beyond economical repair) or lost by the Department during the term of the Contract. i. The replacement cost must be invoiced at the cost stated in the Cost/Billing Procedure. B. Pick Up and Delivery 1. The Contractor must: a. Pick up and deliver laundry prior to 11:00 a.m. Mountain Time (MT) on Monday, Wednesday, and Friday of each week, excluding national holidays. If a holiday falls on a regularly scheduled delivery day, that day’s delivery of clean linens must be delivered on the prior scheduled delivery day (i.e. if Monday is a holiday, then the Friday prior must include both the Friday and Monday delivery of clean linens. Holidays are defined as those located at: https://sos.idaho.gov/state-holidays/. Locations for pick-up and delivery are designated as (also see Appendix 3 - Campus Map): i. Patient Treatment Facility (PTF), all four (4) units; ii. Nutritional services at PTF; iii. Syringa Chalet Nursing Facility; iv. Administration Building; and v. Townhouse. b. Inventory the clean stock and replace inventory to meet the established stocking levels. On the delivery dates specified, all soiled linen must be inventoried and removed for cleaning. c. Put away clean linens in designated clean linen rooms at all patient locations (PTF and Syringa Chalet Nursing Facility). d. Provide a sufficient number of bags for soiled linen and other items at all collection locations designated in section III.B.1.a above. Bags must not have drawstrings or any other type of closure that could be removed for patient self-harm. Closure must be accomplished with another method which cannot be removed, such as snaps. e. Ensure that clean linen is kept separate from dirty linen. It is essential that soiled and clean linens are never allowed to come in contact with each other. f. Launder miscellaneous items not owned by the Contractor as requested by the Department, including but not limited to bibs, aprons, rags, laundry bags, and bedspreads. i. These items must be cleaned and returned at least once per week. g. Return any patient clothing sent to the Contractor in error weekly. h. Respond to emergency requests for linens. If there is an emergency request for linens, items must be delivered within three (3) hours from the time they are requested. If the request is made prior to 5:00 p.m. MT then the items must be delivered by 6:00 p.m. MT the same day. If the request is made after 5:00 p.m. MT then the items must be delivered by 8:00 a.m. MT the following day. There must not be an extra delivery charge for emergency linens.
