Specifications include, but are not limited to: Elevator Maintenance & Repair; The preventive maintenance must include but not be limited to: inspections, adjustments, lubrication, and testing the emergency telephone in each elevator, and re-programing, as needed. In the event an item is worn, damaged, or defective that warrants a repair in order to be safe and functioning properly, the Contractor shall perform the repair work as detailed in the “As-Needed Repairs” section below. Pricing for parts and labor on repairs are separate from Preventive Maintenance. As-Needed Repairs - The Contractor must perform repairs on an as needed basis after receipt of notification by ITD that a repair is needed. The required service levels are broken into two (2) categories as further defined below: Priority 1 Repairs – repairs that are urgent in nature and require the Contractor’s immediate attention are response. These repairs may include a major malfunction or an event that creates a hazard or safety concern for the building and personnel within (i.e. someone trapped inside an elevator). The Contractor must: Be available 24 hours per day, 7 days per week, and 365 days per year. Acknowledge ITD’s notification within fifteen (15) minutes of receipt on notice. Arrive onsite within one (1) hour after acknowledgement of notice from ITD to begin assessing the issue, taking all safety precautions, troubleshooting, and beginning the necessary repair work.
