Offeror will propose how many service hours and vehicles they can provide that encompasses the span of service Beyond Access operates. Offeror will be required to provide service within the entire Beyond Access Service Area, Item - 3. Rides will be scheduled and optimized using Via Scheduling Software onto Offeror vehicles. Optimization will be based on limiting the number of vehicle miles needed among all Beyond Access vehicles to provide the rides requested. VRT may contract with multiple Offerors, depending on the amount of service each Offeror can provide. 1. Beyond Access is a service operated in and between Ada and Canyon counties for older adults and persons with disabilities. a. Service hours are Monday through Friday between the hours of 7:00 am and 6:00 pm. i. Service hours do not include pre-trip, post-trip, or travel time for first and last pick up. ii. Offeror must be available to provide trips during all service hours and cover entire service area. b. Offeror drivers will be required to complete all rides assigned to their vehicles, regardless of origin or destination. 2. VRT will schedule and dispatch rides on Beyond Access. Offeror will be required to use VRT provided scheduling software and hardware for the Beyond Access service. a. VRT shall be responsible for ensuring hardware is installed in vehicles, at an agreed upon location with Offeror, at the start of this agreement. i. VRT shall replace at no cost to the Offeror any hardware that fails. ii. VRT will work with Offeror for an agreed upon date and time to allow VRT access to Offeror owned vehicles for any needed repairs or updates to hardware for the duration of this agreement. b. VRT will provide initial training for all Offerors at the beginning of the first agreement year for all software programs used for the Beyond Access service. i. Offeror will be responsible to ensure ongoing training for all Offeror staff 1. Offeror can request follow up training by VRT at no cost and VRT will schedule as needed. 2. VRT can request follow up training if deemed necessary. ii. VRT shall provide driver training for tablet software during new hire training. iii. Offeror will have access to view daily ride plan for all rides being performed by Offeror. iv. Offeror will ensure employees use software scheduling system in vehicles, as trained, at all times. c. Offeror will be responsible for paying for any repairs to hardware caused by Offeror staff.
