Specifications include, but are not limited to: The Judiciary, seeks to implement a new statewide Online Dispute Resolution System (ODR System) that will address the informational and procedural needs of selfrepresented litigants (SRL). The ODR System will initially be limited to Small Claims, and if successful will expand to non-criminal Traffic and other civil case types. The Judiciary wishes to adopt the necessary technologies to achieve its strategic business goals: increase access to the courts, improve the delivery of service to the public, and maximize efficiency of court business processes. The objectives of this RFP are to obtain a comprehensive system that will accomplish the following: • Provide increased access to the judicial system through online tools • Provide easily consumable instructional content generated by the Judiciary • Provide step-by-step workflow to simplify the legal process • Allow SRLs to easily fill and submit forms and other documents electronically • Allow online payment processing and fee waivers • Allow court staff to easily track and manage online submissions • Allow SRLs and court staff to communicate online to resolve issues • Allow mediators to participate online in the issue resolution • Simplify legal processing and document management • Provide better user experience with minimalist navigation structure • Ensure self-represented litigants are provided knowledge and procedural tools to actively engage in the legal process • Allow the Judiciary to manage and purge data in the system • Be expandable to other case types. • Allow future integration with other Judiciary systems • Allow the Judiciary to produce statistics and reports to measure the performance of the system Provide, install and configure the ODR System described in this RFP; • Provide a project team to work with Judiciary staff to understand the existing business processes and work flow for small claims and to configure the System to follow the envisioned workflow, and where appropriate reengineer the workflow to improve the user experience and efficiency; • Provide ongoing web hosting, including but not limited to maintenance, technical support services; • Provide all of the technical services and resources associated with assisting the Judiciary, where applicable, in implementing the software system; • Provide all of the technical services and resources necessary for the delivery of the training required to prepare Judiciary employees for properly operating and managing the software system solution; and • Provide all the training and documentation necessary for mediation service providers to access and conduct online mediation.