Specifications include, but are not limited to: 1.Address and perform the tasks set forth in this RFP. It is also understood that this listing of tasks and activities is not all inclusive and that other elements of work may be addressed within the Offeror’s proposal, if deemed appropriate.2.Be prepared to accept concerns/complaints Statewide, initiated at the request of a Medicaid beneficiary or a managed careProvider. At each contact or encounter, the MQD Ombudsman Office shall confirm the identity, address, and telephone number for each Medicaid beneficiary orProvider requesting assistance.3.Provide a detailed description of the Offeror’s plan to have services available from the first day the resulting contract is to begin. The description shall include:a timeline which specifies target dates; anddetails the major tasks/steps (hiring of staff, staff training, development/printing of written materials on Ombudsman services).4.The MQD Ombudsman Office shall at the minimum have one Ombudsman program coordinator who shall devote at least 50% of his/her time to managing the program.5.The MQD Ombudsman Office shall develop a Medicaid Ombudsman website. Website shall include, but not limited to the following:Services provided by the MQD Ombudsman Office;MQD Ombudsman Office phone number;Office address;Office hours;Compliance Information (civil rights, discrimination, language assistance); Health plans grievance and appeal contact information; Frequent asked questions; andElectronicdirect link communication function