Specifications include, but are not limited to:
Administration: Administration Services such as:
A. Departmental Performance Audit. An independent examination of the efficiency and effectiveness of the DOW’s undertakings,
programs, with due regard to economy, and the aim of leading to improvements to ensure accountability and to improve
economy, effectiveness and efficiency of operations. The examples of the work done would be: benchmarking to the other
counties and other water public supply utilities with the similar programs, comparing to the best practices entities or guidelines,
assessing performance measures of the unit within the entity, checking the reliability of the IT systems according to the security
standards and needs of the DOW, assessing the economic impact of programs or events, defined business practices, objective
analysis to improve program performance and operations, determine the DOW’s organizational needs and evaluate work flow
processes and analysis of job productivity, reduce costs, facilitate decision making by parties with responsibility to oversee or
initiate corrective action, and to contribute to public accountability.
B. Consultation on program development and implementation on: public and community affairs; public relations; graphic design
and advertising; printing, publishing and media distribution.
Fiscal: Consulting & Financial Services such as:
A. Audit Services such as: Financial Statements Audit, Single Audit, Performance and/or Internal Control Audit, and other as
needed audit services.
B. Oracle Customer Care & Billing System – Trainings and as needed technical support.
C. Billing, Printing & Payment Service Providers: Enterprise bill payment solutions such as bill printing and mailing, E-bill
presentment, IVR (auto pay by phone) credit card and other payment options.
D. Collection Service. This involves collection services for outstanding debts and debt recovery.
E. Financial Management Planning, including water rate analysis.
F. Accounting consultation services.
G. Integration and training for billing and financial systems; financial and budgetary reporting, analysis and formatting;
automation of timekeeping process. Web based accounting system procurement tied to warehouse management and job-time
processing and maintenance system.
H. Consulting Services on Internal Controls & Other Operating Business Procedures.
I. Microsoft Great Plains – As needed technical support services.
J. Paramount Workstation- Trainings and as needed technical support.
K. Consulting Services to assist DOW develop Financial Policies on Financial Planning, Capital Improvement Planning and
Prioritization, Debt Issuance and Development of a Capital & Operating Expenditures Budget.
L. Providers of Credit and Collection Services to assist in the collection of DOW delinquent accounts