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Interactive Voice Response (IVR) Modernization Project


Location
Hawaii
Publication Date
08/02/2019 02:32 PM EDT
Closing Date
09/06/2019 09:00 PM EDT
Issuing Organization
State of Hawaii - Department of the Attorney General
Solicitation Number
Description

Specifications include, but are not limited to: Fixed price (FFP) services from a Vendor to Modernize the Agency’s Interactive Voice Response (IVR) system. This engagement will include all services required to migrate and enhance the existing IVR system to modern technology as a service and provide maintenance on an ongoing basis. The contract duration of this project between the Agency and the chosen Vendor will be for a period of one yearfor design, development and implementation, including the first year’s IVR maintenance and services. CSEA shall have the option of renewing the annual IVR service fees thereafter.

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