Specifications include, but are not limited to: SCOPE OF WORK 1. To troubleshoot computer system problems, develop solutions, and take corrective action in coordination with OCS. 2. To assess the adequacy, efficiency, and reliability of the computer system, and to develop and implement solutions. 3. To recommend, develop, and implement enhancements based on the needs of the legislative branch. 4. To assist with developing policies and guidelines relating to the management and use of the computer system. 5. It is roughly estimated that this engagement will require 480 service hours per 12 month period that include telephone support (between 7:30 a.m. and 5:00 p.m., Mondays through Fridays, State holidays excepted) and periodic on-site visits (approximately 36 visits). The estimated service hours and number of visits may change at the time of contract execution depending upon the availability of funds