Assist the Department of Transportation (DOT) on an as-needed basis: through online, email, on-site, and/or phone support in the following areas: Maintenance of SharePoint Online applications (Analyst/Developer support) including: Troubleshooting and resolving time-sensitive issues through testing and interaction with users. Assist in upgrades of the SharePoint Online sites from classic to modern look. Analysis, including documenting the problem and recommending alternatives. Administration of SharePoint online environment (Administrator Support) includes: Assisting in Site Collection administration of the DOT site. Assisting in resolving system issues. Planning of tasks based on the work assigned and estimating costs to complete the assignment. Training information technology staff and end-user staff. This includes creating and updating current technical and training documentation. CONTRACTOR QUALIFICATIONS - contractor shall provide support personnel with the following qualifications: At least five (5) years SharePoint Online system administration (Site Collection Administration)and development experience. At least four (4) years maintaining and upgrading (classic to modern look) sites in a SharePoint online environment. Working experience using Infowise Ultimate Forms, Power Apps, Power Automate and other development tools used in the maintenance of SharePoint Online applications. Working experience in Migrating SharePoint data.