Specifications include, but are not limited to: 1. Provide 24hr Support line for Security Electronics troubleshooting 2. Provide remote programming support for Security Electronics System 3. Provide quarterly (four) service visits at 8 hr each 4. Provide onsite support as needed at T+M rates listed in Bid Offer Form. 5. NOTE: Onsite Technical Support is being offered only to cover issues with Security Electronics System 1. Programming Changes/Adjustments • Provide remote programming support to troubleshoot issues. • Note: To provide remote services, the contracted company must establish their own internet service to the security and access control system at Keahuolū Courthouse. The contracted company will not have access to the Judiciary’s network or equipment. Prior to installation, the internet service must be approved, by the Third Circuit’s IT Support department. • Provide minor programming adjustments to current software configuration as desired by owner. • Provide programming adjustments to accommodate any new hardware or software desired to be integrated into system. • Provide documentation of changes made and copies to owner. 2. Emergency Support • Provide 24/7 call line for technical support in the event of emergency. • Provide onsite staff support within 24 hours in the event of emergency. NOTE: Onsite support, outside of the 2 service visits, will be billed at T+M rates, as will be specified by Offeror on Bid Offer Form • Provide remote programming support in the event of emergency.
