The Hawaiʻi Department of Agriculture is soliciting a contract for 1 year of maintenance for an Orbitrap Exploris GC/MS located at the Pesticides Branch, Chemical Analytical Laboratory. The maintenance plan must include the following, at a minimum: Field service engineer labor, travel and parts required for corrective maintenance visits with a targeted response time of three (3) business days. Priority status for technical support inquiries with a targeted immediate response time. A certified service engineer will conduct diagnosis and corrective maintenance procedures using the latest digital remote support tools. One (1) scheduled annual standard preventive maintenance visit (standard preventive maintenance kit must be included) Software and firmware updates upon request and in conjunction with a scheduled preventive maintenance or corrective maintenance visit (updates are defined as changes of existing software version that are intended to improve its performance)
