Specifications include, but are not limited to: Retention and Follow-Up Services for Youth –WIOA (Multiyear Contract with One (1) Option to Renew). Provided services shall advance the overall mission of the WIOA by incorporating the three (3) hallmarks of excellence in the daily operation, which are as follows: a. The needs of businesses and workers drive workforce solutions and local boards are accountable to communities in which they are located. b. One-Stop Centers (or American Job Centers) provide excellent customer service to jobseekers and employers and focus on continuous improvement. c. The workforce system supports strong regional economies and plays an active role in community and workforce development.