Specifications include, but are not limited to: Prior to the start of contract performance, the Supplier shall advise ASU, in writing, of the primary and alternate representative (including phone number) who will have management responsibility for the total contract effort to receive and act on and resolve problems of a contractual nature. This person will serve as the direct contact for all custodial services related issues that arise. Further, the Supplier shall have a supervisor on-site directly in charge of the work who shall communicate with and coordinate the work with the ASU Director of Facilities or designee. In case of an emergency at a campus location, the Supplier must provide a 24 hour, 7 day a week contact number with response time. There shall be a lead custodian on duty at all times (day and night) while cleaning activities are being performed. The role of the lead custodian shall be to supervise staff, conduct daily written inspections, develop cleaning project lists for daytime/evening staff and conduct follow-up and cleaning duties. The Supplier shall provide all the necessary management, supervision, labor, transportation, tools, supplies, equipment and any other resources and materials necessary and required to perform custodial services. The Supplier shall maintain an environment that is clean, safe and attractive to students, staff and visitors. The importance of taking responsibility for the total appearance of the facilities is the responsibility of all employees as they are performing assigned tasks. ASU is closed for up to two (2) weeks for Winter Break and one (1) week for Spring Break. Quarterly and semi-annual cleaning services should be scheduled for completion during these periods as well as during semester breaks in the summer. "Generally, ASU is closed on the below holidays but because of the dynamic nature of the campus buildings, some buildings may require service on these holidays while others may not require service: a. New Year’s Day b. Martin Luther King Day c. Independence Day d. Labor Day e. Thanksgiving (Thursday & Friday) f. Christmas Day" The Supplier shall schedule sufficient staff for ASU special events, to include commencement, meetings and other assemblies, which shall include but not be limited to cleaning and setting up areas for special events and restoring rooms to original condition or as specified, as may be required from time to time. ASU will notify the Supplier at least twenty-four (24) hours prior to requirement.