Specifications include, but are not limited to: a. Provide the most cost-efficient printing, graphic design, and customer service.; b. Print the Department’s publications within the turnaround time as specified by the requesting department and provide draft proofs as appropriate for review.; c. Provide pick-up and delivery, or appropriate transmittal, including overnight delivery, when necessary, of all artworks, proofs, and finished product, to and from the respective Department, not the Department’s Central Receiving area, or its designated final destination (such as individual health districts).; d. Provide the Department with the highest possible level of customer service. This shall include, but not be limited to, meeting the Department representatives within 48 hours (two business days) of request at no charge to the Department. Depending on the scope/complexity of the publication, multiple meetings may be necessary.; e. Contractors must have the ability to make modifications to print files, as instructed by Department staff.; f. Contractors must have the ability to purchase stock photography, as instructed/approved by Department staff.; g. Contractors must have the ability to routinely design projects within accepted turnaround time as specified by the requesting department.; h. Package and shrink wrap each job as appropriate for ease of handling.
