Specifications include, but are not limited to: Burke County Sheriff’s Office desires Managed IT Services delivery for approximately 70 computer users, 120 computers and 4 servers that provides the primary elements of focus: • Help Desk Services • On-site Support • Infrastructure Support • Security Operations We are looking for an MSA company whose staff is trained and specialized in the products and solutions that they support, with each of these major areas of focus requiring dedicated and proactive attention to ensure our operations meets our growth, budget, and proficiency goals. Help Desk Services • 100% Windows Critical and Security Patching • Office 365 expertise, including multi-factor setup and security alert monitoring • SPAM filtering and Phishing Protection (before it reaches Office365 / Outlook!) • Proactive Monitoring of Event Logs (e.g., Failed Logon Attempts, Failing Hard Drives) • Knowledgebase (KB) Documentation and Procedures for New Hires, Terminations, Workstation Setups, etc. On-Site Support A personable IT department that visits on-site regularly and helps computer users in-person so that our staff feels like the IT team knows and cares about each of them.
