Specifications include, but are not limited to: A. Bidder Organizational Requirements: 1. Must be approved by the GBI for CJIS-related services. 2. Must operate a network operations center (NOC) with staff coverage at least 7:00 AM until 7 PM weekdays. Other hours must be covered by some method to ensure 24/7/365 coverage. NOC must be based in the USA and not be outsourced. 3. Must operate a security operations center (SOC) that is staffed 24/7/365. SOC must be based in the USA and not be outsourced. B. Managed IT Services Requirements: 1. The following services for all servers, PCs, laptops, and tablets, as appropriate based on device type: i. Consulting 1. Standard design services 2. Budgetary planning 3. Quarterly status meetings 4. Quarterly security services consultation ii. Reporting 1. Endpoint Protection reporting 2. Network health reporting 3. Basic system & network documentation 4. IT asset reporting 5. Patch health reporting iii. Monitoring 24/7/365 1. Monitor Internet connectivity 2. Monitor Endpoint Protection agent 3. Monitor drive health 4. Monitor drive space availability 5. Monitor server uptime 6. Monitor network devices 7. Backup monitoring (w/integrated system) 8. Backup alerting (w/integrated system) iv. Security Services (all workstations and servers) 1. Endpoint Protection 2. Microsoft patch management 3. 3 rd Party Patch management on workstations 4. DNS filtering 5. Virus/malware removal
