3. Scope of Services Email Services: Migration to and management of .gov domain email systems (e.g., Microsoft 365 Government or Google Workspace for Government). Network Management: Routine maintenance, monitoring, and support for the City’s local and wide-area networks. Cybersecurity: Implementation of advanced security protocols, firewalls, antivirus/malware protection, vulnerability assessments, and employee training. Data Backup and Recovery: Regular backups of all critical systems and tested disaster recovery plans. Help Desk Support: On-call technical support for all City departments. Hardware and Software Management: Procurement assistance, lifecycle management, and inventory tracking. Compliance: Ensure compliance with federal, state, and local cybersecurity regulations. Advisory Services: Strategic planning and technology recommendations for future growth.
