A. Infrastructure & Server Support • Monitoring, maintenance, and patching of servers located at City Hall and the Police Department • Active Directory, DNS, DHCP, and file storage management • Virtualization management (e.g., VMware, Hyper-V) B. Network & Hardware Management • Monitoring and support for network devices (routers, switches, firewalls) • VPN and secure remote access configuration and support • Support for approximately 100 desktop PCs and peripherals C. Cybersecurity • Firewall configuration and monitoring • Endpoint detection and response (EDR) tools • Threat detection and incident response planning • User awareness training and simulated phishing D. Backup & Disaster Recovery • Implementation and management of a secure, cloud-based backup solution • Disaster recovery planning and testing • Protection of critical data including body camera footage and operational files E. Helpdesk & End-User Support • On-demand helpdesk services for all departments • Remote and on-site troubleshooting and support • Defined SLAs for issue response and resolution
