This procurement is for the complete software licenses and professional services for the implementation of a Customer Information System that will meet BGJWSC’s needs. The Successful Proposer’s solution will address all the required elements in the RFP. The major items that are to be addressed by the Proposer in the response to the RFP for the implementation of the Financials System, Customer Information System, and Utility Billing System will include, but are not limited to, the following: • Finance Software modules • CIS or CRM Software modules • Utility Billing Software modules • CSS Solution • Implementation Services • Integration Architecture • Training • System Documentation • Data Dictionaries for all System Components • Software Maintenance and Support • Software Upgrades • Software Licenses • Hosted Environment Architecture • Hosting fees • Anything as a Service (XaaS/SaaS) fees • Software Warranties
