Specifications include, but are not limited to: Contractor shall provide all necessary training, management, and supervision for all security guards assigned to any Xpress Park and Ride Lot. Contractor shall develop a comprehensive list of standard operating procedures ("Post Orders"), documenting general procedures as well as site-specific procedures for Xpress service. Contractor shall submit a written copy of the post orders to the ATL’s Project Manager for review and approval within 14 calendar days of the posting of the Final Notice of Award for this solicitation. Contractor shall ensure that all assigned security officers have read and fully understand the Post Orders. Post Orders shall be reviewed by Contractor on a regular basis for accuracy, reflecting any physical or procedural changes and is subject to approval by Xpress prior to implementation. Contractor modifications to Post Orders shall be submitted to Xpress for review and approval. The ATL shall notify the Contractor of any Xpress generated modifications. Xpress reserves the right to implement procedural changes based on emergency conditions without prior notification to the Contractor. Contractor shall provide a sample of Post Orders that are currently in use or that have been used for a similar contract in the past 6 months. Contractor shall appoint an Engagement / Operations Manager to serve as the primary contact between Xpress and Contractor for all issues related to the contract. The Engagement/ Operations Manager must be available by telephone between the hours of 6:00 a.m. and 7:30 p.m. on weekdays. Contractor shall provide the security guards with either cell phones or radio equipment for communication while on duty. The selected Contractor shall provide adequate training to the security guards on proper operation of the radio system if a radio system is selected in lieu of cell phones. Adequate and competent Contractor supervisory personnel shall make unscheduled inspections to ensure that security officer performance standards are met. Supervisory personnel shall provide a written report on "spot" inspections. Contractor shall describe how and the frequency for these inspections. All training costs and documentation are the responsibility of the Contractor.
