• Session Border Controllers (SBC): o SBCs must be certified by Microsoft for Direct Routing. o SBCs should support secure SIP trunking and seamless interoperability with Microsoft Teams. • Native Microsoft Teams Integration: o The phone solution must integrate natively with Microsoft Teams, allowing users to make and receive calls directly within the Teams client. o All core telephony features should be accessible from Teams, including voicemail, call forwarding, and call transfer. • Unlimited Calling: o Provide unlimited local and long-distance calling for all users within the United States and Canada. o No restrictions on call volume, duration, or concurrent calls. • Enterprise-grade SMS and MMS functionality: o Enable unlimited SMS and MMS messaging for all users. o Unlimited inbound messaging and substantial outbound capacity o Support sending and receiving messages from desktop, mobile, and Teams interfaces. • Fax Capability with Compliance: o Include fax functionality for all users and groups. o Fax services must support compliance with HIPAA and FERPA regulations, ensuring secure transmission and storage. • Auto-Attendant, Call Queue, Ring Groups: o System must include auto-attendant (IVR) for automated call routing. o Support call queues and ring groups for efficient call distribution and management. • White Glove Implementation: o Vendor must provide a comprehensive onboarding process, including project management, system configuration, and training. o Implementation should minimize downtime and ensure a smooth transition. • End User Support: o 24/7/365 live support available to all users. o Support channels must include phone and email.
