In an effort to facilitate students’ access to and choice of UWF to meet their higher education needs (UWF Strategic Priority 1.2, see http://uwf.edu/president/strategicdirection.cfm ), UWF intends to contract with a firm for services related to a comprehensive call center operation that supports a One-Stop-Shop model and focuses on enhancing customer service within the Unit of Enrollment Management and Services, which services areas to include Admissions, Financial Aid, Financial Services, and Office of the Registrar. UWF is also looking for the vendor to support chat, e-mail, voice recorded messages, and to provide education and instructional videos targeted at the above-referenced offices in an attempt to better educate students and also reduce the number of inquiries in the abovementioned areas.
Statewide