Specifications include, but are not limited to: Vendors are to bid a fixed discount rate (see Attachment A) to be applied against any and all Ephesoft Technical Support Services and/or Maintenance Support Services to include telephone technical support, Ephesoft platinum support for systems and any other support services available from Ephesoft for software license. No ‘like’ or ‘similar’ products will be accepted. The Technical Support Services and/or Maintenance Support Services must be compliant with Ephesoft Terms and Conditions. The software maintenance and support shall be 24 hours/7 days per week in accordance with the Ephesoft Support Services Addendum. All Ephesoft Technical Support Services and/or Maintenance Support Services will be invoiced and paid quarterly in arrears.