Specifications include, but are not limited to: The City expects that the insurer will perform general administration services. Claims handling and statistical reporting services, recommendations of rates and premiums to be charged and other services normally provided by professional administrators should be proposed. C. Program Implementation: The successful Bidder will be expected to participate in the reenrollment process, to conduct employee orientation meetings and to present cost containment explanations and instructions. The successful Bidder will be expected to provide a plan document, benefits I.D. cards, certificates or booklets, and any other appropriate literature available (especially for orientation meetings) to describe the benefits to employees.