Specifications 1. System Capabilities a. System capabilities may include, but are not limited to, petition intake and tracking b. online filing and payment integration, c. hearing scheduling and notifications, d. document management and evidence submission, e. virtual hearing support, f. reporting and analytics, g. public portal access, h. security and audit logging, i. mobile or responsive design, 2. Technical Specifications a. Technical specifications may include, but are not limited to, hosting model (cloud, on-premises, hybrid), b. integration capabilities (APIs, data exchange formats), c. system scalability and performance benchmarks, d. accessibility compliance (e.g., WCAG 2.1), 3. Implementation and Support a. Support expectations may include, but are not limited to, typical implementation timeline, b. training and onboarding process, c. support model (hours, channels, SLAs), d. Must be able to support changes to Florida Law which would impact on the application (i.e., new regulated forms). 4. and data migration services.
