The City seeks a qualified and experienced vendor to provide comprehensive utility billing services, including physical bill production, electronic bill presentment and related services. Services may include, but are not limited to: Core Services • Generating and printing monthly utility bills (paper & electronic) • Folding, inserting, and mailing statements and notices • Processing returned or undelivered mail statements, updating customer addresses and corrections using the National Change of Address (NCOA) database, returning corrected address data to the City, and ensuring corrected bills are reissued or forwarded as appropriate • Maintaining data security and confidentiality for both paper and electronic billing • Providing customer communication inserts, notices, and messages as needed. • The vendor shall provide a dedicated section on the billing page to display Important Dates and City news, allowing the City to update content as needed. • Meeting strict production and mailing deadlines • Performing any other services reasonably required to complete the work
