Specifications include, but are not limited to: . Demand Response Operations Element 1. Types, Hours and Days of Service All service is door-to-door. Ambulatory and wheelchair service is offered throughout the service area. Drivers are not permitted to assist persons in wheelchairs up or down any steps. When a wheelchair, scooter or other assistance device is needed, passengers must notify the reservationist making the trip reservation. Telephone reservations may be made by calling MV Transportation Monday through Friday from 8:00 a.m. to 5:00 p.m., except on approved holidays. Transportation Service hours are Monday through Saturday from 6:00 a.m. until 7:00 p.m. Service will not be provided, and the CTC Office will be closed on the following days: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. 2. Accessing Services Service is door-to-door. Drivers are required to assist customers from the door of the trip origin to the door of the trip destination. The driver should not be expected to assist customers to specific offices, departments or floors within large medical facilities and cannot provide personal attendant care. Confused customers or those unable to care for themselves should be accompanied by an attendant or escort. 3. Reservations The Community Transportation Coordinator (CTC) maintains an advanced telephone system with toll-free access for all users of the service. The numbers for the CTC reservations system and administration are: Toll Free: 1- 800-260-0139 There is a forty-eight (48) business hours (excluding weekends and holidays) advance notice requirement for all trips scheduled within the coordinated system, except under special circumstances. Clients may schedule up to two (2) weeks in advance of their trip. On-Time Pick-Up Window Up to 30 minutes before or after a scheduled pick up time Departing Trip for service in Glades and Hendry Counties Up to 3 hours before (The CTC will call the day before to confirm time of pick up) Up to 3 hours before (The CTC will call the day before to confirm time of pick up) Return Trips Return trips must be scheduled in advance. Passengers should be advised there will be extended waits for their return pickups as scheduling is based on when the vehicle is available. The driver may wait up to 5 minutes once they have arrived to pick-up a client.
