Specifications include, but are not limited to: 3.1. GENERAL STAFFING REQUIREMENTS. a. Communication: All security personnel must be able to communicate orally, read, and write, in English. Bilingual security personnel may be requested for specific events or assignments, as needed. b. Customer Service: All security personnel must demonstrate a commitment to be courteous, helpful, attentive, and alert during their shifts. Security personnel shall be trained and experienced in building security, event security, customer service, and handling difficult people as well as escalated situations. The City reserves the right to require immediate removal of any security personnel deemed unfit for service. The Vendor must have appropriate staffing resources to be able to provide a replacement within twenty-four (24) hours. c. Uniforms: All security personnel shall maintain a professional appearance and demeanor, be properly uniformed for the assignment, and wear an identification badge at all times (a minimum of three [3] photos of security personnel uniforms are required with response).
