A. Installation, Maintenance, and Support of Security System • Surveillance camera installation and maintenance • Access control system integration and management • Real Time Crime Center video feed compatibility • Seamless collaboration with City IT, Emergency Services, and Facilities teams B. Support and Maintenance of Proprietary Lockdown System • Preventative maintenance of installed components (strobes, speakers, lockdown buttons) • Response to system errors, malfunctions, or software issues • Documentation of all inspections, repairs, and system changes • Respondents must affirm that they can support or arrange authorized service for the City’s proprietary lockdown infrastructure without voiding warranties or interrupting system functionality. • Any vendor proposing an alternative solution must demonstrate full interoperability with the existing lockdown infrastructure. • Vendors unable to directly service the proprietary system must identify a subcontracting plan with an authorized or certified provider. C. Integration and Expansion Services • Design and engineering for new facility lockdown and PA systems • Scalable integration planning that preserves proprietary system compatibility • Floor plan documentation and trigger zone mapping D. System Interoperability and Emergency Support • Compatibility with existing City infrastructure and software systems • Backup communication methods and power redundancy • 24/7 service availability, including during disasters or emergency activations
