• Case Management o Ability to create, assign, and track cases from initiation to resolution. o Support case prioritization based on risk levels. o Workflow management for case escalation and collaboration between teams. o Centralized dashboard for real-time case status overview. • Data Integration o Ability to integrate with existing systems. o Import/Export capabilities for data sharing across relevant Agencies. An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. 25-RFI-001-CM, Page 5 of 9 o Support for both structured and unstructured data. • Document Management o Secure storage and management of case-related documents, including identity verification documents, correspondence, and evidence. • Reporting and Analytics o Comprehensive reporting tools to generate fraud trend analysis, case outcomes, and performance metrics. o Customizable report templates for internal and regulatory reporting. o Dashboard with visual analytics for decision-making and case monitoring. • Security and Compliance o Role-based access control to ensure data confidentiality and integrity. o Audit trail functionality to track user actions and modifications. o Compliance with state and federal data security standards, including privacy regulations. • User Interface o Intuitive, user-friendly interface for seamless adoption across all levels of users. o Mobile-friendly or web-based access for case updates on-the-go.
