• Tiered pricing for internet connectivity, 3Gbps, and up to 10Gbps. • Connectivity via 10 Gigabit Ethernet (GE) interface. (Fiber Preferred) • Contiguous range of public IP addresses /26 minimum • Service providers must have a redundant upstream provider. • Bandwidth is required 24 hours per day, 365 days per year. • Service providers should maintain network monitoring capability and provide notification to BCSD at the point of any disruption of service. • Service providers will grant BCSD control over DNS services as primary with authoritative control. • The service provider will install all services and equipment included in the proposal. • Service provider guarantees quality of service – minimum uptime 99% per month with minimum of 1 hour response time and resolution to problems within 4 hours, with documented discounts given for outages exceeding 4 hours. BCSD will allow for brief pre-arranged outages during off-hours for vendor maintenance. • Include any NO-COST Services that are included as part of this offering.
