A. The ability to provide complete operational managed services for the IT infrastructure of the Town’s network B. IT Experience working with Law Enforcement Agencies including CJIS Level 4 Clearance (indicate number of years of experience) C. The following certifications are not required but are preferred; FCIC/NCIC Agency Coordinator Certification and Falcon AAA Certification; please indicate if these certifications have been acquired and if so, the number of years having the certification D. IT Experience working with municipal/government clients (indicate number of years of experience). E. Ability to provide a minimum of 32 man-hours per month on site (4 hours dedicated to the Police Dept/ 4 hours dedicated to Admin each week), must be on a set weekly schedule. F. Ability to provide 24/7 unlimited remote and telephone support and remote monitoring services for the entire network. Monitoring services shall include server hardening & security. Be available by cell phone with a 60- minute call back response time window including weekends, off-hours and holidays and provide an on-site technician within 1 hour for emergency situations and within 24 hours for non-emergency situations if requested by the Town. G. Coordinate with third party vendors and computer support vendors as directed by Town staff H. Implement solutions for relocation of data systems in the event of a disaster I. Strategic Planning Services ~ when requested by the Town
