Specifications include, but are not limited to: The CITY wishes to obtain pricing from a successful PROPOSER to provide the CITY with Managed Information Technology (IT) Services. The successful PROPOSER shall provide including, but not limited to the following services: - Work Order/Service Order Ticketing System - Patch Management system and Patch Reporting - Monitoring CITY and ISP circuits and core infrastructure to alert during a system outage or critical behavior change - Helpdesk support; including remote access to CITY workstations, servers, firewalls and network equipment - Workstation imaging and deployment - Perform regularly scheduled tasks such as weekly testing of phone lines and running file restore verifications - After-hours support - Emergency response support - Vendor management support - Training for CITY staff as needed - Project management as needed - Operating System/Application upgrades - Firmware and driver upgrades - Diagnostics, repair and/or replacement of hardware; including working with manufacturers and or third party vendors to ensure eligible equipment is repaired under valid warranties and/or existing contracts - Develop and maintain documentation of both physical and logical networks, servers and service applications - IT asset inventory tracking and allocation - Software license tracking and reporting
